FREQUENTLY ASKED QUESTIONS
- Wear light and comfortable clothing.
- Wear comfortable shoes, preferably closed-toe shoes.
- Bring a cap or a hat, and sunglasses.
- We recommend you bring biodegradable sunblock and some bug repellent.
- Bring a reusable water bottle to stay hydrated throughout your visit.
- Bring a camera.
The Rio Lagartos port town is very close to Las Coloradas, and there you can find plenty of lodging with multiple options for spending the night.
Coming from Merida by car, you can take two routes:
From Merida, you can take the Merida-Motul highway and, just before Tizimin, take the Rio Lagartos exit; there you will reach an intersection with a sign pointing to Las Coloradas. From that intersection, it should take about 30 minutes to reach the Pink Lagoon.
Coming from Cancun or from Merida by car, you can reach us by heading to Valladolid and from there to Tizimin, once again taking the exit toward Rio Lagartos and then the intersection to Las Coloradas.
When canceling 5 or more days in advance of the arrival date, no charges will apply and there will be a full refund.
When canceling within 2 to 4 days of the arrival date, a 50% charge will be applied and there will be a 50% refund.
When canceling within 24 hours of the visit or on the day of arrival, full charge will apply without refund.
GENERAL RULES FOR LAS COLORADAS PARQUE TURISTICO
Opening hours: 8am - 5pm.
INTRODUCTION - Unruly, offensive or harmful behaviors, including skipping lines and using inappropriate language, are strictly forbidden at the PARK and will not be tolerated. Violating the TERMS and POLICIES of the PARK will be considered grounds for expulsion from the PARK without refund.
CODE OF CONDUCT – All VISITORS shall behave in a manner adequate to a private and family setting. Explicitly:
- Please walk only within the allowed areas while inside the PARK. Use caution to avoid tripping or falling.
- Getting into the ponds is not allowed. If an object like a hat or a cap were to fall into the pond, please request support from your guide and park staff.
- For your own safety, please follow all staff instructions.
FOOD & BEVERAGE – It is strictly forbidden to bring food, beverages or glass objects into the PARK.
SMOKE FREE ZONE – The PARK is a smoke free zone. If you want to smoke, please locate the designated areas.
FORBIDDEN OBJECTS – All sharp objects, weapons and any other illegal
items are forbidden; as are the following:
- Professional camera gear (such as tripods, lenses, microphones, etc.) or similar items.
- UAVs (Unmanned Aerial Vehicles) or drones.
- PET and glass bottles.
- Carteras con cadenas y joyas grandes.
- Minors and people with different capabilities must be supervised or supported by an adult at all times. The safety and protection of children and other dependents is your responsibility.
- Pets – No animals are allowed in the PARK, except for support animals brought in by people with valid proof of medical requirement.
- To ensure the safety of all the VISITORS, the PARK prohibits the operation or use of any unmanned vehicle inside, from, or over the facilities of the PARK without proper authorization in writing. This applies to all kinds of UAVs and drones, size, weight and purpose notwithstanding.
EXIT FROM THE PARK AND PROHIBITION OF RE-ENTRY – All VISITORS leaving the PARK are considered to be doing it definitively, and thus won’t be allowed to re-enter. Each individual access may only be used once per day.
ANIMALS & LOCAL FAUNA – It is forbidden to disturb or in any way harm all animals within the reservation.
ABIDANCE TO PARK POLICY – Besides this PARK policy, CUSTOMERS must abide by all local, state and federal regulations. CUSTOMERS agree to follow all rules and instructions formally posted, orally conveyed or communicated to them by any other means.
Both USER and CUSTOMER state they have explicit knowledge of the implications of using PARK resources and assume all responsibility to establish the necessary actions and procedures to mitigate the risks associated with the PARK and the use of its services.
By using any PARK facilities or services, the CUSTOMER states that they:
- Have read the TERMS and conditions in their entirety, including all and any related links.
- Understands and accepts the TERMS of this agreement.
- Knows and automatically commits to follow these TERMS and all other policies and norms available in the system and emanating from it.
WAIVER AGREEMENT & LIABILITY RELEASE FORM
Please read carefully and sign in agreement, on behalf of yourself and any minors under your supervision.
I hereby truthfully declare, that in advance of hiring the services described, I was explained to my full satisfaction about the adequate operation of the gear to be used and of the possible risks implied in its operation, as well as any other perils implicit in the activities to be undertaken. By signing this agreement, I accept such risks entirely of my own right and will and hereby release Promotora Turística las Coloradas Yucatán S.A. de C.V. from all economic and legal liabilities and/or any other kind of complaint.
I understand that Promotora Turística las Coloradas Yucatán S.A. de C.V. is not responsible for any situation that could befall me during the course of the activities, such as: falling, slipping, consequences of weather conditions, poisonous animal bites, damages to, or loss of personal items, etc., and I authorize the operators to modify the activity program for my own safety when events beyond their control take place.
I am fully aware that taking part in this activity implies the risk of accidents and or injuries and thus agree to take full responsibility for any risks and possible harm I might suffer by participating in the activity.
I also explicitly agree to compensate Promotora Turística las Coloradas Yucatán S.A. de C.V. and all its representatives, as well as any assigned third parties, for each and all expenses they might incur due to my actions, including legal fees of attorneys they might need to hire, the cost of loss of equipment used for the hired service, and for any damages or harm that I, my companions, or any third party might suffer. I also agree to repay, in full commercial reposition value, any damaged or lost equipment, as well as the original replacement parts needed for its repair, and to pay full compensation for any lost income resulting from the operator not being able to use the equipment during the time it is being repaired or awaiting reposition as a result of the damaged incurred.
Additionally, I hereby release, exempt and agree to forego any legal procedures against Promotora Turística las Coloradas Yucatán S.A. de C.V. nor against any of its staff or assignees for any harm, personal injury, accidental death, or any situation that might result from me or my companions participating in the bicycle tour or any other activity within the recreational park.
I also declare, of my own right and in my condition as the adult or tutor responsible for supervising a minor, that I am not under the influence of drugs, alcohol, or any other intoxicating substance, and that, before hiring the service, I take full responsibility for the consequences that might derive from my disregarding these rules, thus releasing the company that provides the service, its staff, its directives, its representatives and any other assignees, from any responsibility resulting from my actions harming the environment and violating environmental laws and regulations during the course of the service hired, including those that arise as a consequence of my inexperience, negligence, accident or omission.
I understand that, if I fail to follow these rules, I may be asked to leave the park and can be penalized by the corresponding authorities according to the Mexican legislation.
I understand the services are provided to individuals or groups of people that are accompanied by a guide that is trained to offer visitors the greatest safety possible.
I accept that the Spanish version of this document shall prevail for all matters regarding the interpretation, compliance and realization of this document stating the agreement between the company and the signer who hires the service. Both parties agree to abide solely by the applicable law and jurisdiction of the State of Yucatán, Mexico, and explicitly renounce any exemption, privilege or action that might apply to them because of their nationality, residence or any other current or future reason.
RULES AND REQUIREMENTS
- Know how to use a bicycle.
- Comply to all indications from the Guide throughout the tour.
- Inform the staff about any physiological or psychological illnesses or health conditions before the activity (allergies, asthma, vertigo, heart conditions, diabetes, etc. included).
- Have adequate physical condition for the activity to be undertaken.
- Comply to any change of plans at any stage of the tour that may be caused by severe weather conditions, accidents or any fortuitous events; always looking towards the uttermost safety of all participants.
- Understanding the activity to undertake implies a certain risk.
- If the person responsible for the group considers that any participants are in such a state (e.g. drunk) that they might represent a danger to themselves or others, they may be prevented from participating in the activity from the start or from the following stretch of the tour, without any right to protest nor to request any refund.
- As a responsible tourist, I agree to not put myself or the group in danger and to follow all indications given to me by the guides and company staff for my own safety.
I hereby declare that I am the person stated in this document (parent or responsible adult) and that I sign this waiver of my own accord. I agree with the Terms and Conditions stated in this waiver and understand their binding nature. I am an adult and I sign this document freely, without any coercion from others.
I notify that I DO DO NOT have insurance to cover the risks inherent to the hired activity.
I agree and understand that at the moment of signing this document, its contents become property of Promotora Turística las Coloradas Yucatán S.A. de C.V.
SIGNS IN AGREEMENT
ON DAY OF THE MONTH OF THE YEAR
PARTICIPANT
Full Name:
Minors under supervision:
Address:
State:
Country:
Personal phone:
Emergency contact phone:
E-mail:
Date of birth: Day
Month
Year
Age:
Signature:
